Customer Service

Customer Service Representatives

Customer Service is available to talk about service concerns and assist with linkage to other services and community resources throughout Allegan County.

Phone: 1-877-608-3568 or 269-686-5124 (TTY 269-686-5313)

Hours of Operation
Monday-Friday, 8:00am - 5:00pm
(closed on Holidays)

Grievance or Appeal

Are you having a problem with planning or getting your services? We have a Grievance and Appeals and Second Opinion process for you to use if you are unhappy. You have the right to complain...

  • If you were turned-down for services when you applied
  • If you were turned-down when you wanted to go to the hospital
  • If you are not happy with the goals and objectives in your Person-Centered Plan
  • If current ACCMHS services are being put on hold, lowered, limited, or cancelled
  • If you do not like your Family Support Subsidy Determination
  • If you are not happy about your OBRA Determination

Please contact Customer Service above to assist you in filing a grievance or appeal claim. (Spanish Grievance or Appeal)